Privacy Policy

1. Introduction

Rihaam Global L.L.C-FZ ("Rihaam Global", "we", "us", or "our"), registered in the Meydan Free Zone, Dubai, United Arab Emirates, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with us for business purposes.

By accessing our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please refrain from using our website.

2. Information We Collect

We may collect the following categories of information from you:

• Contact Information: Full name, company name, email address, phone number, and business address submitted through our contact form or via direct communication.
• Business Information: Details about your company, trading requirements, inquiry type (buy or sell), and any additional information you voluntarily share.
• Technical Data: IP address, browser type and version, time zone, operating system, and pages visited on our website, collected automatically via standard web server logs and analytics tools.
• Communication Records: Records of correspondence between you and Rihaam Global, including emails and form submissions.

We do not collect sensitive personal data (such as financial account numbers, government IDs, or health information) through our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and facilitate business communications regarding aluminium trading.
• To provide you with product information, quotations, and updates relevant to your trading requirements.
• To improve and maintain our website, services, and internal operations.
• To comply with applicable legal obligations under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
• To send relevant commercial communications where you have expressed interest, subject to your right to opt out at any time.
• To detect, prevent, and address technical issues or fraudulent activity.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Legitimate Interests: Processing is necessary for our legitimate business interests in responding to inquiries and conducting B2B trading operations.
• Consent: Where you have freely given your consent to receive communications from us.
• Legal Obligation: Where processing is required to comply with UAE law or regulatory requirements.
• Contractual Necessity: Where processing is necessary to fulfil a contract or pre-contractual steps at your request.

5. Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: Trusted third-party service providers (e.g., email platforms, website hosting, analytics) who assist us in operating our website and business, subject to strict confidentiality obligations.
• Legal Requirements: Where disclosure is required by law, court order, or governmental authority in the UAE or any other applicable jurisdiction.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Business inquiry data is typically retained for up to three (3) years from the date of last contact, unless a longer retention period is required by law or an ongoing business relationship warrants it.

7. Cookies and Tracking

Our website may use standard web analytics tools that employ cookies or similar tracking technologies to understand visitor behaviour and improve user experience. These technologies collect aggregated, non-personally identifiable information such as page views and session duration. You may configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable UAE data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where it is no longer necessary for the purposes for which it was collected.
• Object to or restrict the processing of your data in certain circumstances.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@rihaamglobal.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Rihaam Global L.L.C-FZ
• Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Email: info@rihaamglobal.com
• Phone: 04 226 1656